Regulamin




§ 1 General provisions


The online store available on the website at www.alkemie.com is operated by:

Contact details:

1) postal address:
ALKEMIE GROUP BODNAR Sp.J.
Inżynierska 13,
81-512 Gdynia
NIP 8943060126

2) e-mail address: hello@alkemie.com



3) customer service phone number: +48 690 680 160, available from Monday to Friday, from 9:00 a.m. to 4:00 p.m. (charged as for a regular telephone connection, according to the tariff package of the service provider used by the Customer).



Whenever the following expressions are used in these Terms and Conditions, they shall have the meanings set forth below :

1) Company (hereinafter also referred to as the Seller) ALKEMIE GROUP BODNAR Sp.J., ul. Inżynierska 13, 81-512 Gdynia, a commercial law company registered by the District Court for Wrocław-Fabryczna in Wrocław, VI Commercial Division of the National Court Register, under the KRS number 0000545874, the tax identification number NIP: PL8943060126, the statistical identification number REGON: 360952167

2) Online Store – an online store operated by Alkemie Group available on the website at www.alkemie.com

3) Customer – hereinafter also referred to as the User) a natural person aged 13 and over, whereas if the person is under 18, the consent of his legal representative is required unless the person has full legal capacity, as well as a legal person or an organizational unit having no legal personality, on whom applicable laws and regulations confer legal capacity, who/which uses the Online Store, and in particular who/which places an order via the Online Store on the terms set out in these Terms and Conditions;

4) Consumer a customer who is a natural person that performs a legal transaction with Alkemie Group not directly related to its business or professional activity, in particular, who places an order in the Online Store;

5) Order fulfilment time - the number of working days in which Alkemie Group shall complete the order placed by the Customer in the Online Store, entrust the ordered goods to the carrier and deliver the ordered goods via the carrier to the place indicated by the Customer in the order form;

6) Business Days – days of the week from Monday to Friday, excluding public holidays;

7) Order – a Customer's declaration of intent submitted via the Online Store specifying: the type and quantity of goods out of the Online Store's assortment at the time of placing the order, payment method, method of delivery, place of issue of goods, and the Customer data, with the aim of entering into a Sales Agreement with Alkemie Group by the Customer via the Online Store for goods that are the subject of the order;


These Terms and Conditions define the rules for using the Online Store, in particular the rules for concluding contracts via the Online Store for the sale of goods available in the Online Store, the rules for the performance of these contracts, and the rules for complaint proceedings.


All products in the assortment of the Online Store are brand new.



In order to use the Online Store, including browsing the rage of products and placing orders, it is necessary to meet the following minimum technical requirements:

1) having a computer or other multimedia device with access to the Internet ;

2) having a web browser:

3) having an active e-mail account;



In order to ensure the security of messages and data transmitted in connection with the Online Store services, Alkemie Group takes technical and organizational measures appropriate to the degree of risk, in particular measures to prevent the acquisition and modification of personal data sent via the Internet by unauthorized persons.



The Customer of the Online Store shall:

1) use the Online Store in a manner consistent with applicable law and provisions of these Terms and Conditions,

2) use the Online Store in accordance with good manners and respect for the personal rights of other entities,

3) not deliver or forward illegal content,

4) use the Online Store in a way that does not interfere with its functioning,

5) use the content included in the Online Store only for personal use,

6) not send or post unsolicited commercial information (spam) within the Online Store.





§ 2 Registration and Logging in



Alkemie Group provides electronic services in the field of enabling customers to set up and use a Customer Account on the website of the Online Store at alkemie.com. br />
The Customer Account service enables customers to use the functionality of the Online Store after logging in.

Registration of the Customer Account in the Online Store is voluntary and free of charge.

The Customer can browse the rage of products in the Online Store and place orders without registering a Customer Account.

The Customer may register a Customer Account in the Online Store by pressing the “Log in / Register” tab on the main page of the Online Store at alkemie.com or may register a Customer Account when placing an order via the Online Store.

Registering a Customer Account in the Online Store requires filling in a registration form by entering an e-mail address and a password. In order to register a Customer Account, the Customer is required to read and accept these Terms and Conditions and give consent to the processing of his/her personal data provided during the registration, marked as obligatory. Providing data marked as obligatory is voluntary, however, it is necessary to set up a Customer Account, execute and service orders placed in the Online Store, as well as to correctly implement services provided electronically. Providing personal data not marked as obligatory is voluntary and is not necessary to set up a Customer Account.

After completing the registration form, press the “Register” button. The Customer Account service is provided free of charge for an indefinite period.

After registering the Customer Account, the Customer may log in to the Online Store by entering the email address and password provided during registration.

The Customer may terminate the contract for the provision of the Customer Account service at any time, without giving a reason and at no cost, in particular by sending via email to the following address: hello@alkemie.com or in writing to the postal address of Alkemie Group, ul.Okopowa 18, 58-500 Jelenia Góra, the request to delete the Customer Account along with the email address currently registered in the Online Store.



Alkemie Group may terminate the agreement for the provision of the Customer Account service with a 14-day notice period for important reasons, which include:

1) the Customer's use of the Online Store in a manner that violates the law or the provisions of these Terms and Conditions,

2) the Customer's use of the Online Store in a way that violates the rights of third parties or good manners,

3) the Customer's use of the Online Store in a way that disrupts its functioning,

4) sending or posting by the Customer unsolicited commercial information (spam) within the Online Store.



Alkemie Group may make a statement about the termination of the Customer Account service agreement by sending the Customer a declaration on termination of Customer Account service agreement via electronic mail to the email address currently registered in the Online Store.
Termination of the agreement for the provision of the Customer Account service by either party, as well as the termination of the agreement for the provision of the Customer Account service with the consent of both Parties shall result in blocking and deleting the Customer Account from the Online Store.

Termination of the agreement for the provision of the Customer Account service by either party, as well as the termination of the agreement for the provision of the Customer Account service with the consent of both Parties shall not affect the rights acquired by the Parties prior to the agreement termination.





§ 3 Placement of orders



The Customer may purchase goods from the Online Store's assortment by placing an order. Orders may be placed twenty-four hours a day, seven days a week via the website of the Online Store www.alkemie.com.

While placing an order, the Customer reads and accepts these Terms and Conditions, and confirms the acceptance of these Terms by checking the appropriate box before finalizing the order. Failure to accept these Terms and Conditions by the Customer during the ordering procedure prevents the possibility of purchasing goods via the Online Store.

The Customer, as a part of the ordering procedure, provides his personal data indicated in the order form and marked as obligatory as well as gives consent to the processing of the Customer's personal data provided when placing the order by checking the appropriate box before finalizing the order placed in the Online Store. The provision of personal data is voluntary, however, failure to provide personal data marked as obligatory shall prevent the placement of the order. The provision of personal data not marked as obligatory is voluntary and not necessary to place an order.

In order to place an order via the website of the Online Store www.alkemie.com, the Customer should select the goods to buy, determine the area and method of delivery of the goods, the method of payment, complete the order form, and then confirm and send the order by pressing the “Buy” button. By clicking on the “Buy” button, the Customer places an order with the obligation to pay.

The Customer compiles the order by adding the desired products to the “Cart”. By pressing the “Add to cart” button, the Customer selects a product available in the Online Store at the time of order, with its description and price, and then selects the size, if the goods are offered in different sizes. When pressing the “Proceed to checkout” button, the Customer chooses the area and method of delivery of goods, the method of payment, and completes the order form.



The order form should indicate:

1) the name and surname, and address of the Customer,

2) the telephone number and email address of the Customer;

3) the data of the recipient and the address to which the goods are to be delivered, if the ordered goods are to be delivered to an address other than the customer's address and to a place other than in the registration form.



A customer who has registered a Customer Account in the Online Store may place an order using the Customer Account after logging into the Online Store. Goods ordered in the Online Store may be delivered within the territory of the Republic of Poland.

Information about the total value of the order, which includes the price of the goods and the costs of its delivery, is each time provided on the website of the Online Store www.alkemie.com when placing the order, including immediately before and at the time of approval and submission of the order by the Customer. These are the total costs that the Customer is obliged to pay including the applicable taxes and the cost of delivering the goods.

During the ordering procedure, until the Customer presses the “Buy” button, he/she has the option to modify the order, in particular in the selection of goods, area and method of delivery, method of payment, and data provided in the order form. To modify the order in terms of selection of goods, press the “Delete” button visible on the Online Store website during the ordering procedure.

Placing an order takes place after selecting the goods to buy, choosing the area and method of delivery of goods, indicating the method of payment and filling in the order form.

An order is submitted by pressing the “Buy” button by the Customer. An order placed via the Online Store entails an obligation to pay.

Placing an order by the Customer means submitting to Alkemie Group an offer to conclude a contract of sale of the goods being the subject of the order.

After placing the order by the Customer, Alkemie Group shall immediately sent a message to the e-mail address indicated in the order form or in the Customer Account, when the Customer has placed the order using the Customer Account, confirming the receipt of the order and acceptance of the order for execution. As soon as the Customer receives the email from Alkemie Group confirming the receipt of the order and accepting the order for execution, a Sale Agreement is concluded between the Customer and Alkemie Group. Confirmation, sharing, recording, securing the content of the concluded agreement takes place by sending the Customer the above-mentioned message confirming the receipt of the order and accepting the order for execution, along with attachments in pdf format including these Terms and Conditions, information on the right to withdraw from the contract, and a model withdrawal form.

The provision of electronic services by Alkemie Group to enable customers to place orders for goods offered by Alkemie Group via the Online Store is free of charge and is one-off. The service ends immediately after the order has been completed by Alkemie Group or when the Customer ceases to place the order via the Online Store.



§ 4 Prices of goods



The prices of goods presented on the websites of the Online Store are expressed in Polish zlotys (PLN) and are gross prices, i.e. they include taxes, including value added tax (VAT).

The prices of goods provided on the websites of the Online Store do not include the costs of delivering the goods, which are indicated in § 6 of these Terms and Conditions. The costs of delivering the ordered goods are each time provided on the website of the Online Store when placing the order, including directly before and at the time of approval and submission of the order by the Customer. The costs are also included in the total value of the order. The total value of the order includes the price of the goods and the costs of its delivery.

Information about the price of the goods, features and essential properties of the goods are available on the website of the Online Store and are placed next to the presented products.

The binding and final price is the price given in the “Cart” in the order summary at the time of placing the order by the Customer via the Online Store.

The prices of goods given on the websites of the Online Store are valid only when placing orders via the Online Store.

The prices of the goods presented on the website of the Online Store may change, and the change in the price of goods does not affect orders placed before the price change comes into effect.





§ 5 Methods of payment of the price for the ordered goods and fees for the delivery of the ordered goods



In case the goods ordered via the Online Store are to be delivered to a place in the territory of the Republic of Poland, the Customer may choose the following method of payment of the price and delivery costs when placing the order:

a) transfer (prepayment): the payment for goods and shipment shall be transferred to the Online Store's bank account provided in the email confirming the order.

b) online payment via the DotPay System. The rules for making payments by customers via the DotPay System and the complaint procedure are available at www.dotpay.pl



Foreign shipments are carried out via the DPD courier company, and the costs depend on the country to which the shipment will be transported. The costs of transport are available in the “Costs and delivery times” tab

A customer who has chosen to pay in advance when placing an order should pay the price and delivery costs within 4 hours of receiving an email from Alkemie Group confirming the receipt of the order and accepting the order for execution, referred to in § 3 point 13 of these Terms and Conditions.
Payment by online transfer of electronic banking takes place via the Imoje and Przelewy24 online payment services. The regulations for using the websites are available at www.imoje.pl and www.przelewy24.pl.





§ 6 Execution of orders, method and costs of delivery of the ordered goods



Goods ordered via the Online Store are delivered within the territory of the Republic of Poland and EU countries.



If the goods ordered via the Online Store are to be delivered in the territory of the Republic of Poland, the goods are delivered according to the Customer's choice made when placing the order in the following way:

1) via the courier company DPD: 10 PLN (applies to domestic shipments)

2) via the FEDEX courier company: 10 PLN

3) via Paczkomaty In Post – shipping price: 8 PLN

4) Cash on delivery, via DPD courier company – shipping price: 14 PLN (applies to domestic shipments)

5) Cash on delivery, via FEDEX courier company – shipping price: 14 PLN

6) Cash on delivery, Paczkomaty InPost – shipping price: 14 PLN



Goods ordered via the Online Store are delivered on business days to the place indicated by the Customer in the order form.

The delivery of goods ordered via the Online Store to the place indicated by the Customer when placing the order is payable on the terms set out below.

In case the ordered goods are to be delivered in the territory of the Republic of Poland, the costs of delivery of the ordered goods shall be borne by the Customer.

In order to collect the ordered goods at the Company's premises, the Customer shall provide Alkemie Group at the place of receipt with the order number, which has been also included in the messages received from Alkemie Group informing about the readiness of the ordered goods for collection at the Company's premises. The Customer shall also indicate the Customer's name and surname given in the order form.

The ordered goods, delivered to the Company’s premises, remain ready for collection for 7 days from the date of notifying the Customer about the possibility of their collection.

In case the receipt of the ordered goods by the Customer is not possible within the time specified in point 7 above, the Customer and Alkemie may agree on a different date of receipt of the goods.

If the Customer fails to collect the ordered goods at the company's premises within the time specified in point 7 or point 8 above, Alkemie Group has the right to withdraw from the sales contract by submitting to the Customer an appropriate declaration of will to withdraw from the sales agreement. Alkemie Group may exercise the right to withdraw from the sales agreement referred to in the preceding sentence within 30 days from the date of ineffective expiry of the deadline for receipt of the ordered goods by the Customer, specified in point 7 and point 8 above.

Goods ordered via the Online Store are delivered together with an invoice issued by Alkemie Group covering the subject of the order.





§ 7 The right of withdrawal from the Sales Agreement



A Customer who is a Consumer and an Entrepreneur with consumer rights who concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.

The period for withdrawal from the Sale Agreement begins from the date the Goods are taken over by the Consumer, the Entrepreneur with Consumer rights or a third party designated by them other than the carrier.

The Consumer and the Entrepreneur with consumer rights may withdraw from the agreement by informing Alkemie of his decision to withdraw by means of a clearly worded statement, for example by sending a letter by post to the following address: Alkemie Group, ul. Okopowa 18, 58-500 Jelenia Góra, with a note “Return” or sending this statement via e-mail to the following address: hello@alkemie.com. The statement of withdrawal from the agreement may be submitted using the withdrawal form, a model of which is attached as Appendix 1 to these Terms and Conditions, but it is not obligatory.

To meet the deadline for withdrawing from the agreement, it is sufficient to send information concerning the exercise of the right of withdrawal before the withdrawal period has expired.

In the event of withdrawal from a distance contract, the contract is considered null and void. If the Customer who is a Consumer and the Entrepreneur with consumer rights submitted a statement of withdrawal from the agreement before Alkemie Group accepted its offer, the offer ceases to be binding.

In case of withdrawal from the agreement, the Consumer and the Entrepreneur with consumer rights are obliged to return the goods to Alkemie Group immediately, but not later than within 14 days from the date of notifying Alkemie Group about the withdrawal. To meet the deadline for returning the goods, it is sufficient to send back the goods before the expiry of the 14-day period to the following address: Alkemie Group, ul. Okopowa 18, 58-500 Jelenia Góra, with a note “Return”. The Customer may also return the products at the company's premises.

If a Consumer or an Entrepreneur with consumer rights exercising the right of withdrawal chose a method of delivery of the goods other than the cheapest usual method of delivery offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer or the Entrepreneur with the consumer rights.

The Consumer or the Entrepreneur with consumer rights is obliged to return the Goods to the Seller immediately, but not later than within 14 days from the date of withdrawal from the Sales Agreement. To meet the deadline, it is sufficient to return the goods to the Seller's address before the return period has expired.

In the event of withdrawal, the Customer who is a Consumer or the Entrepreneur with consumer rights shall only bear the direct costs of the return.

If the goods cannot normally be returned by post due to its nature, the Seller informs the Consumer and the Entrepreneur with consumer rights about the costs of returning the goods on the Online Store's Website.

The Consumer and the Entrepreneur with consumer rights are responsible for the decrease in value of the goods as a result of using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

The Seller shall refund the payment using the same method of payment as used by the Consumer or the Entrepreneur with consumer rights unless the Consumer or the Entrepreneur with consumer rights has expressly agreed to a different method of return, which does not entail any costs for him.

The right to withdraw from the Sales Agreement is not granted to the Consumer and the Entrepreneur with consumer rights in relation to contracts for goods that are liable to deteriorate or expire rapidly.

The right to withdraw from the Sales Agreement is not entitled to the Consumer and the Entrepreneur with consumer rights in relation to contracts in which the goods are delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging has been opened after being delivered.





§ 8 The complaint handling policy



Alkemie Group is obliged to deliver goods to customers without physical and legal defects. Alkemie is liable to customers for defects in the goods on the terms set out in the provisions of the Act of 23 April 1964 – Civil Code (Journal of Laws, 2017, item 459, as amended, consolidated text) in particular in Article 556 et seq. of the Civil Code.

In case the Product has a defect, the Customer may:

a) submit a statement on price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective product with a non-defective one or removes the defect. This limitation shall not apply if the product has already been replaced or repaired by the Seller or if the Seller failed to fulfil the obligation to replace the product with a non-defective one or to remove the defect. The Customer may demand replacement of the product with a non-defective one instead of removal of the defect proposed by the Seller, or demand removal of the defect instead of replacement of the product, unless making the product compliant with the contract in a manner chosen by the Customer is impossible or would require excessive costs as compared to the manner proposed by the Seller. When assessing if the costs are excessive, one shall take into account the value of the product free from defects, the type and importance of the discovered defect, as well as the inconvenience experienced by the Customer in the event of other manner of satisfaction of the claim.

b) demand replacement of the defective product with a non-defective one or removal of defect. The Seller shall replace the defective product with a non-defective one or remove the defect within a reasonable time without undue inconvenience to the Customer. The Seller may refuse to fulfil the Customer's demand if making the defective product compliant with the Sale Agreement in the manner selected by the Customer is impossible, or would require excessive costs as compared to the other possible manner of making the product compliant with the Sale Agreement. The costs of repair or replacement shall be incurred by the Seller.

A customer that exercises rights under the warranty, is obliged to deliver the defective product to the address of the Seller. In case of the Customer who is a Consumer or an Entrepreneur with consumer rights, the cost of delivery shall be incurred by the Seller.

The Seller shall be liable under the implied warranty if a physical defect is discovered before the expiry of two years from the release of the product to the Customer or the expiry of the minimum product durability period. The claim for removal of a defect or replacement of the product with a non-defective one shall be barred by limitation after one year, however, such time limit may not end before the time limit specified in the first sentence. Within this time limit the Customer may withdraw from the Sale Agreement or submit a statement on reduction of the price due to the defect of the product. If the Customer demanded a replacement of the product with a non-defective one or removal of the defect, the time-limit for withdrawal from the Sale Agreement or submission of the statement on reduction of the price shall start running upon expiry of the time limit for replacement of the product or removal of the defect.

The complaint should contain in particular: name and surname, correspondence address, e-mail address to which a reply to the complaint is to be sent (if the Customer wishes to receive the reply via e-mail), the date of purchase and the type of the goods complained about, the description of the reported defect and the time at which the defect was discovered, the customer's request, as well as the customer's preferred method to be informed about the manner of handling the complaint. When submitting a complaint, the Customer shall provide the proof of purchase of the goods to Alkemie Group. It may be a copy of a receipt or invoice, a printout from a payment card or other proof. The above content regarding the submission of a complaint is only an example that the customer does not have to use, and does not affect the effectiveness of complaints submitted without the recommended description of the complaint.

By submitting a complaint, the customer agrees to non-destructive testing of the product (if necessary) in order to investigate the cause of non-compliance.

A complaint may be submitted using the complaint form available on the website of the Online Store in the “Complaints” tab at www.alkemie.com. The complaint form is only an example which the customer does not have to use or be guided by in order to file a complaint.

Alkemie Group shall consider and respond to a complaint immediately, not later than 14 days from the date of filing the complaint. The Customer shall be informed about the method of considering the complaint in accordance with the data provided in the complaint.

Complaints about the Newsletter service or other services provided electronically, including irregularities in the operation of the Online Store, can be submitted:

1) via e-mail to the following address: hello@alkemie.com;

A complaint regarding the Newsletter service or other services provided electronically should include in particular: description of the problem to which the complaint relates, the e-mail address provided during registration of the Customer Account or in the order form, and the e-mail address or the correspondence address to which the response to the complaint is to be sent, if the Customer wishes to receive the response via post or e-mail to an address other than the e-mail address provided during registration of the Customer Account or in the order form, as well as the method of informing about the method of considering the complaint preferred by the Customer. The above content regarding the submission of a complaint is only an example that the customer does not have to use, and does not affect the effectiveness of complaints submitted without the recommended description of the complaint. The Seller shall immediately consider the complaint and respond to the Customer, however not later than within 14 days from the date of submitting the complaint. The Customer shall be informed about the method of considering the complaint in accordance with the data provided in the complaint.

In case of any deficiencies in the submitted complaint, Alkemie Group shall request the Customer to supplement them in accordance with the address details provided in the complaint.





§ 9 Out-of-court complaint and redress procedures



Detailed information on out-of-court complaint and redress procedures, as well as the rules of access to these procedures, are available at the offices and on the websites of municipal or district consumer spokesperson, social organizations whose statutory tasks include consumer protection, provincial inspectorates of the Trade Inspection and at the following addresses of the Office of Competition and Consumer Protection: www.uokik.gov.pl/spory_konsumenckie.php, https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php, www.uokik.gov.pl/wazne_adresy.php, www.uokik.gov.pl/sprawy_indywidualne.php.



A customer who is a Consumer may benefit from free assistance in resolving an individual dispute between the Consumer and Alkemie Group, using free legal assistance from a municipal or district consumer spokesperson or a social organization whose statutory tasks include consumer protection, including Consumer Federation – website address: www.federacja-konsumentow.org.pl.



The Network of European Consumer Centres also provides help in resolving individual disputes and consumer complaints related to a cross-border transaction. The addresses of these institutions are available on the website of the European Consumer Centre www.konsument.gov.pl.



The Customer who is a Consumer may, inter alia, use the following options of an out-of-court dispute resolution between the Consumer and Alkemie Group:

1) ) requesting the provincial inspector of the Trade Inspection to initiate proceedings for an out-of-court settlement of the dispute between the Consumer and Alkemie Group by enabling the parties' positions to be brought closer together in order to resolve the dispute by the parties or by presenting the parties with a proposal to resolve the dispute,

2) applying to the permanent arbitration court operating at the voivodeship inspector of the Trade Inspection with a request to settle the dispute arising from the concluded sales agreement.



The Trade Inspection is an entity authorized to conduct proceedings regarding out-of-court resolution of consumer disputes. The tasks of the Trade Inspection in the scope of conducting proceedings regarding out-of-court settlement of consumer disputes as well as organizing and running permanent arbitration courts are performed by the locally competent provincial inspectors of the Trade Inspection. The website address of the Lower Silesian Provincial Inspector of Trade Inspection in Wroclaw is www.wiih.wroclaw.pl. The list of all provincial inspectors of the Trade Inspection and permanent arbitration courts, together with the addresses of their websites, is available on the website of the Office of Competition and Consumer Protection at www.uokik.gov.pl/wazne_adresy.php.



The list of institutions dealing with the out-of-court resolution of consumer disputes along with information on the type of cases dealt with by individual entities is available on the website of the Office of Competition and Consumer Protection at www.uokik.gov.pl. At the President of the Office of Competition and Consumer Protection, there is also a contact point for the out-of-court resolution of consumer disputes and an online consumer dispute resolution system that provide, inter alia, assistance to Consumers in cases relating to the out-of-court resolution of consumer disputes, in particular in disputes arising from cross-border contracts concluded with consumers.

The consumer may use the Online Dispute Resolution (ODR) platform , in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22 / EC (Regulation on ODR in consumer disputes).



The European ODR platform may be used to facilitate an independent, impartial, transparent, effective, fast and fair out-of-court settlement of disputes online between consumers and entrepreneurs regarding contractual obligations arising from online sales contracts or contracts for the provision of services concluded between consumers living in the European Union and entrepreneurs established in Of the European Union.



Here is an electronic link to the ODR platform ec.europa.eu/consumers/odr.



We also remind that customers may contact Alkemie Group at the e-mail address: hello@alkemie.com.

The use of the available out-of-court complaint and redress procedures is possible after completing the complaint procedure and is voluntary – both parties must agree to the procedure. Alkemie Group agrees to participate in the out-of-court settlement of disputes with consumers.





§ 10 Newsletter



The Customer may agree to receive the Newsletter provided by Alkemie Group. A newsletter is sent only to customers who have ordered the Newsletter service by selecting an appropriate box in the registration form or the order form and have agreed to receive commercial information to the provided e-mail address within the meaning of the Act of 18 July 2002 on the provision of services by electronic means (consolidated text, Journal of Laws of 2013, item 1422).

As part of the Newsletter service, information in the form of an electronic letter is sent via e-mail to the e-mail address provided by the Customer. The newsletter contains in particular information about the offer of Alkemie Group products, new collections, current promotions and other information about the products offered by Alkemie Group. The newsletter is sent free of charge.

Customers may at any time, without giving any reason and without incurring costs, change the indicated e-mail address to which the Newsletter is sent or unsubscribe from the Newsletter by clicking on the Newsletter link in the footer of each Newsletter, entering in an appropriate field their e-mail address, and then selecting the "Unsubscribe" button.





§ 11 Personal data and privacy policy



The controller of the Customer’s personal data shall be Alkemie Group Sp. z o.o. sp. k., ul.Inżynierska 13, 81-512 Gdynia.

In matters related to the protection of personal data, the Customer may contact our Data Protection Officer at the following address: iod@alkemie.com.

Providing personal data by users of this service is voluntary. Customers' personal data shall be processed for the purposes related to the registration in the Online Store and, if appropriate consent is given, for the marketing of our products and services, and participation in the Newsletter service. In case of purchasing goods, personal data shall be processed for the proper execution of the purchase and sale agreement for our products as well as their shipment. Failure to provide personal data necessary to conclude a purchase and sale agreement results in the refusal to conclude this agreement.

The legal basis for the processing of personal data in the field of customer registration in the Online Store, marketing of products and services and participation in the Newsletter service is the Customer consent, while in case of purchasing goods, data processing is necessary to perform the contract.

The Customer’s personal data shall be stored until the Customer withdraws his consent or up to 5 years from the moment the order is completed.

The Customer’s personal data shall be transferred to companies that support the Company in the field of ICT, legal, and marketing activities, and provide the delivery services. The Customer’s personal data shall not be transferred to third countries.

The Customer shall have the right to request access to their data, rectification (correction), transfer and deletion, as well as the right to limit data processing.

In connection with the processing of personal data by Alkemie Group, the Customer is entitled to complain to the President of the personal data protection office.

Based on the personal data of customers, Alkemie Group shall not make automated decisions, including decisions resulting from profiling.

The Customer may at any time withdraw the consent for the processing of personal data that are processed based on his/her consent. Withdrawal of consent shall not affect the lawfulness of the processing which was carried out on the basis of the consent given before its withdrawal.

Alkemie Group uses cookies, i.e. small text and numerical files that are saved by the User’s ICT system (on the computer, telephone, or other device possessed by the User from which the connection with the Website was made) when browsing the Website, including the subpage of “Online Store”, and allow for the subsequent identification of the User in the event of reconnecting to the Website from the device (e.g. computer, telephone) on which they were saved.

Cookies collect data on the use of the Website, including the subpage “Online Store” by the User, and their main purpose is to facilitate the use of the Website by the User, adapting the Website pages to the needs and expectations of a given User (personalization of the Website subpages), research on Users' traffic as part of Service.

Cookies are used on the Website with the consent of the User. The User may express the consent through appropriate software settings, in particular the settings of the web browser installed in the telecommunications device used by the User to view the content of the Website.

The Website User may also limit or disable cookies in their browser at any time by setting them to block cookies or to warn the User before saving a cookie file on the device they use to view the content of the Website. This may cause, however, the use of the Website, including the subpage “Online Store”, less efficient, the User will not have access to some content, and in extreme cases, the correct display of the Website pages, including the subpage “Online Store”, which may be completely blocked.

Detailed provisions on the protection of personal data and the privacy policy can be found in the Privacy Policy, which is available on the Online Store website in the “Privacy Policy” tab at https://alkemie.com/eng-privacy-and-cookie-notice.html





§ 12 Final provisions



Agreements concluded via the Online Store are concluded in Polish.

Information and price lists posted on the website of the Online Store at www.alkemie.com relating to the goods presented in the Online Store do not constitute an offer within the meaning of the provisions of the Act of 23 April 1964 Civil Code (uniform text, Journal of Laws of 2017, item 459 as amended)

Alkemie Group honours all rights of customers provided for in the provisions of applicable law, in particular those provided for in the provisions of the Act of 23 April 1964 Civil Code (uniform text, Journal of Laws of 2017, item 459, as amended) and the Act of May 30, 2014 on consumer rights (Journal of Laws of 2017, item 683). The provisions of these Terms and Conditions are not intended to limit or exclude any rights of Customers under the law.

These Terms and Conditions are available free of charge on the website of the Online Store in the “Terms and Conditions” tab and at the registered office of the Company. The Terms and Conditions are available on the above-mentioned website in a form that enables the Customer to access and record its content using the ICT system. Recording, securing, and making available the content of the Sale Agreement concluded via the Online Store takes place by sending the content of the concluded agreement to the Customer to the e-mail address provided as part of the transaction made in the Online Store.

Alkemie Group reserves the right to amend these Terms and Conditions for legal or organizational reasons. The Customers shall be informed about the amendments to the Terms and Conditions by posting a message about the amendment to the Terms and Conditions at the address of the Online Store www.alkemie.com, containing a list of amendments to the Terms and Conditions and maintaining this information on the website of the Online Store www.alkemie.com for a period of at least 14 consecutive calendar days. Customers who have registered a Customer Account in the Online Store shall be additionally notified of the amendment to the Terms and Conditions by sending them, to the e-mail address provided in the registration form, information containing a list of amendments to the Terms and Conditions.

All sale agreements concluded and orders placed before the date of entry into force of the amendment to the Terms and Conditions will be implemented in accordance with the Terms and Conditions in the version in force on the date of conclusion of the sale agreement and placing the order by the Customer.

In any matter not covered by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Act of 23 April 1964 Civil Code (consolidated text, Journal of Laws of 2017, item 459, as amended), and in case of Customers who are Consumers also the provisions of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2017, item 683).

The model withdrawal form is attached as Appendix 1 to the Terms and Conditions.

These Terms and Conditions enter into force on July 1, 2019 and apply to contracts concluded from that date.

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